Helixa is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our AI customer support chatbot platform, website, and related services.
1. Information We Collect
We may collect the following types of information:
- Name, email address, phone number, company name, billing details, identification information (for verification purposes), and login credentials when you create an account or use our services.
- Information about how you interact with our platform, including features used, transaction activity, device information, IP address, browser type, and operating system.
- We use cookies and similar technologies to improve functionality, analyze usage, and enhance your experience on our platform.
2. How We Use Your Information
We use the collected information to:
- Provide, operate, and maintain our AI chatbot platform
- Train and improve AI responses
- Enable customer support automation features
- Manage user accounts and subscriptions
- Process payments
- Communicate service updates and notifications
- Improve platform performance and user experience
- Monitor security and prevent fraud
- Comply with legal obligations
3. Sharing of Information
We may share information only in the following situations:
- With trusted service providers (cloud hosting, analytics, payment processors)
- To comply with legal obligations or lawful government requests
- To protect the rights, safety, and security of our company and users
- With your explicit consent
- In connection with mergers, acquisitions, or business transfers
4. Data Security
We implement industry-standard security measures, including:
- End-to-end encryption (where applicable)
- Secure cloud infrastructure
- Role-based access controls
- Data encryption in transit and at rest
- Continuous monitoring and security updates
5. Data Retention
We retain your information only for as long as necessary to:
- Provide our services
- Maintain business records
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal data
- Correct inaccurate or incomplete information
- Request deletion of your data
- Withdraw consent (where applicable)
- Request a copy of stored data
- Object to certain data processing activities
7. AI & Customer Data Responsibility
As a chatbot service provider:
- You control the data uploaded for AI training.
- You are responsible for ensuring you have legal rights to use customer data within the platform.
- We process chatbot conversations solely to provide the service.
8. Third-Party Integrations
Our platform may integrate with third-party services such as CRM systems, analytics tools, or payment providers.
We are not responsible for the privacy practices of third-party services. We encourage you to review their privacy policies before integration.
9. International Data Transfers
If you access our services from outside our hosting region, your information may be transferred and processed in countries with different data protection laws.
We ensure appropriate safeguards are in place where required.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any updates will be posted on this page with a revised effective date.
Continued use of our services after changes indicates acceptance of the updated policy.
11. Contact Us
If you have questions regarding this Privacy Policy or how your data is handled, please contact us:
Email: support@helixa.com
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