Welcome to Helixa. These Terms & Conditions (“Terms”) govern your access to and use of our AI customer support chatbot platform, website, applications, and related services (collectively, the “Service”).
By accessing or using our Service, you agree to be bound by these Terms. If you do not agree, please discontinue use immediately.
1. Eligibility
To use our Service, you must:
- Be at least 18 years old
- Have the legal capacity to enter into a binding agreement
- Use the Service in compliance with all applicable laws and regulations
2. Account Registration
To access certain features, you may be required to create an account. You agree to:
- Provide accurate, complete, and current information
- Maintain the confidentiality of your login credentials
- Accept responsibility for all activities under your account
3. Use of the AI Chatbot Platform
Helixa provides AI-powered chatbot tools for customer support automation, conversation handling, and knowledge-based responses.
- Use the platform only for lawful business purposes
- Not use the AI chatbot for spam, fraud, harassment, or illegal activities
- Not upload harmful, abusive, discriminatory, or unlawful content
- Not attempt to reverse-engineer, copy, modify, or exploit the platform
- Not use the Service to violate data protection or privacy laws
4. AI-Generated Content
- AI responses are automated and may not always be accurate
- You are responsible for reviewing and monitoring chatbot interactions
- We are not liable for decisions made based on AI-generated responses
5. Subscriptions & Payments
- Pricing and features are displayed on our website
- Paid plans are billed in advance (monthly or annually)
- Subscriptions automatically renew unless canceled before renewal
- Fees are non-refundable except where required by law
- We reserve the right to modify pricing with prior notice
6. User Data & Content
- Chatbot training data
- Uploaded documents
- Customer conversations
- Knowledge base materials
7. Intellectual Property
All platform features, AI models, software, branding, design elements, and technology are the exclusive property of Helixa.
8. Data Protection & Security
We implement reasonable technical and organizational security measures.
9. Third-Party Integrations
Our platform may integrate with third-party services such as:
- CRM systems
- Payment processors
- Helpdesk software
- Analytics tools
10. Account Suspension & Termination
- You violate these Terms
- Your payment fails
- Your activity creates legal, operational, or security risks
- Required by law or regulatory authority
11. Limitation of Liability
The Service is provided “as is” and “as available.”
12. Governing Law
These Terms are governed by the laws of [Your Country/Region].
Any disputes shall be resolved in accordance with applicable local laws and jurisdiction.
13. Contact Us
If you have questions regarding these Terms & Conditions, please contact us:
Email: support@helixa.com
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