At Helixa, we are committed to delivering a reliable and high-performance AI customer support chatbot platform. This Refund Policy explains how refunds are handled for our subscription-based services.
By subscribing to our Service, you agree to the terms outlined below.
1. Free Plan
- A free plan with limited features, or
- A free trial for paid subscriptions
2. Paid Subscriptions
Monthly Plans
- Monthly subscription payments are non-refundable once processed.
- You may cancel your subscription at any time.
- Cancellation will prevent future billing.
- No partial refunds will be issued for unused time within the current billing period.
Annual Plans
- If you cancel within 14 days of purchasing an annual subscription, you may request a full refund.
- After 14 days, annual subscription fees are non-refundable.
- Cancellation will stop automatic renewal for the next billing cycle.
3. Exceptional Circumstances
Refunds may be reviewed outside of our standard policy in limited cases, such as:
- Duplicate or accidental charges
- Billing errors caused by system issues
- Verified technical problems that prevent access to core chatbot features
- Unauthorized transactions (subject to verification)
4. AI Usage & Conversation Limits
Some plans may include usage-based limits (e.g., number of chatbot conversations, AI responses, or API requests).
- Fees related to usage overages are non-refundable.
- Once AI processing has occurred, it cannot be reversed or refunded.
5. How to Request a Refund
To request a refund, please contact our support team at:
Email: support@helixa.com
6. Third-Party Payments
If you subscribed through a third-party platform (such as a marketplace, app store, or payment provider), their refund policies may apply.
We are not responsible for refunds processed by third-party services.
7. Contact Us
If you have any questions about this Refund Policy or need assistance, please contact us:
Email: support@helixa.com
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